Refund Policy

You have 14 days from the date of purchase to request a refund, provided you can show you actually used the product. This is an action-based guarantee, not a no-questions-asked one: we ask for proof of implementation because the system only works when it is used.

Acceptable proof of action includes:

• At least one funnel or capture page created inside your workspace.
• At least one AI Studio generation saved or exported.
• Screenshots or a short description of what you built and what didn't work.

All card and Instant EFT payments are processed by PayFast. We do not store your full card details. Approved refunds are issued through PayFast back to the original payment method — we cannot refund to a different card, account or wallet.

1. Email hello@thetrendsetta.com with the subject line "Refund Request".
2. Include the email address on your account and your PayFast reference or invoice number.
3. Include your proof of action (see section 1) and a short reason for the request.
4. We acknowledge within 2 business days and give a decision within 5 business days.
5. Approved refunds are processed within 5–10 business days back to the original payment method. Your bank may take additional time to reflect the credit.

You can cancel a subscription at any time from Billing & Plans. Cancellation stops future charges and access continues until the end of the paid period. Renewal charges are not refundable after the 14-day window of that renewal, unless a verified technical failure on our side prevented access.

• Requests made more than 14 days after purchase.
• Requests with no evidence that the product was used.
• Consumed usage-based credits (for example AI generations already spent).
• Purchases where terms were breached, including account sharing or content resale.

If a verified defect on our platform prevented you from accessing what you paid for and we cannot resolve it within a reasonable period, you are entitled to a full refund regardless of the proof-of-action requirement.

Nothing in this policy limits your rights under South African law. Under the Consumer Protection Act 68 of 2008 you may have rights to return goods or cancel agreements in defined circumstances, and under section 44 of the Electronic Communications and Transactions Act 25 of 2002 consumers have a cooling-off right for certain electronic transactions. Note that the ECT Act cooling-off right does not apply to digital content that has been accessed, downloaded or consumed. Where our guarantee is more generous than the statutory minimum, the guarantee applies; where the law gives you more, the law applies.

Please contact us before opening a chargeback. Fraudulent chargebacks may result in immediate account suspension and recovery of costs.

Refund requests and questions: hello@thetrendsetta.com. Governing law: Republic of South Africa.